We take great care in preparing and packaging every Lulu & Dottie’s order.

Shipping

Orders are shipped promptly and thoughtfully packaged to ensure your products arrive safely. Because our products are handcrafted in small batches, processing times may vary slightly, but we always work to ship orders as quickly as possible.

You will receive a confirmation once your order has shipped.

Returns

For hygiene and safety reasons, skincare products are final sale. We are unable to accept returns or exchanges on opened or used products. Once a product has left our care, we cannot guarantee its handling or storage.

That said, your satisfaction matters to us. If your order arrives damaged, incorrect, or with any concerns, please contact us and we will gladly work with you to make it right.